Support & teamwork
A Day in Production Support: Investigate, Communicate, Share
How I balance customer impact, deeper troubleshooting, engineering collaboration, and helping new teammates grow.
Learning, one investigation at a time
My engineering notebook.
Stories from customer support, things I build, and lessons I want to share with the next engineer.
Troubleshooting & incident response
When a Deployment Succeeds but the Site Fails Hours Later
A customer incident that reminded me to restore service first, follow the evidence, and make the findings useful to developers.
Open source & practical tools
Why I Built IP Analyser: Making Traffic Easier to Understand
A Drupal contribution inspired by customers trying to understand the traffic behind their views and visits consumption.
Engineering notes
Building Confidence, One Support Case at a Time
How I help Acquia’s Associate Support Specialists connect customer empathy, Drupal troubleshooting, and the confidence to own a difficult case.
Engineering notes
From the Escalation Queue to On-Call SRE
How years of resolving enterprise production escalations shaped the habits I now bring to site reliability engineering.