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Engineer. Teammate. Always a learner.

Building reliable systems.
Helping people grow.

Hi, I’m Keshav

A support engineer at Acquia exploring DevOps and platform engineering. I enjoy untangling difficult problems, sharing what I learn, and helping teammates find their next step.

Explore my work Let’s talk

Based in India · Supporting customers across EMEA & APJ

A work in progress, in the best way

What I’m learning now.

Questions welcome. Always.

My support experience is the starting point. These are the areas I’m exploring next—not a list of things I’ve mastered.

01 / LEARNING NOTES

Containers & platforms

Understanding Kubernetes

Connecting the support problems I investigate with the way container platforms behave.

What I bring
Experience supporting Drupal on Acquia Cloud Platform.
Next step
Practice explaining Pods, Services, and failure scenarios in a small lab.
02 / LEARNING NOTES

Python · CI/CD · n8n

Making repetitive work easier

Exploring how small automations can make troubleshooting and handovers more consistent.

What I bring
Day-to-day support workflows and collaboration on internal support tools.
Next step
Build a focused automation and document where it helps—and where human judgment matters.
03 / LEARNING NOTES

Observability & SRE

Asking better reliability questions

Moving from “what failed?” toward “how could we spot it earlier?”

What I bring
Customer-facing technical investigation and escalation support.
Next step
Explore useful service indicators and write down the reasoning behind an alert.

Projects & open source

Small tools. Useful problems.

Customer questions shape what I learn—and what I build next.

Drupal community contribution

IP Analyser

A Drupal module that turns uploaded Apache access logs into readable traffic reports. Explore request counts by IP address, browser or bot, page path, and date to investigate unusual traffic.

Private reports inside Drupal, with no external analytics service. Built for investigating existing logs rather than real-time visitor tracking.

Explore on Drupal.org

Swift · AppKit · macOS

SpeedSentry

A native macOS menu bar app that makes intermittent connectivity easier to investigate. It estimates download speed, alerts on low results, and keeps a local incident history with CSV exports in India Standard Time.

Built with Swift and AppKit. Configurable checks, recovery tracking, and a Low Data Mode; available through my Homebrew tap.

Explore the code & installation guide

Build something useful. Stay curious about its limits.

IP Analyser helps investigate existing logs; it isn’t real-time analytics. SpeedSentry estimates download speed; it isn’t a complete picture of network health. Explaining those boundaries is part of sharing the work.

Achievements & customer impact

Better when we grow together.

The most meaningful recognition comes from customers who feel heard—and colleagues who feel ready to handle their next difficult case.

Internal recognition

Q3 CSAT champion

Recognized for customer support quality and dedication to training new team members.

4.5 rating · 10% response rate

Shoutout in Townhall for highest CSAT

Follow-through
“You have done excellent followup with us and newrelic team to resolve the issue.”
Customer survey · cross-team troubleshooting
Customer identity withheld
Clear answers
“Quick response. Answered the questions.”
Customer survey · July 2023
Customer identity withheld

Selected feedback excerpts, not a representative survey sample.

Mentoring & team building

Helping a new Tier 1 team find its footing.

At Acquia, I help Associate Support Specialists grow from new starters into more confident troubleshooters. I guide their onboarding, support their technical learning, and act as a first point of contact when a case escalates or they need a second perspective.

Read my mentoring story

  1. 01 / Start with the customer

    Understand the daily responsibilities of support, clarify business impact, and respond with empathy.

  2. 02 / Build technical understanding

    Explore Drupal, Acquia Cloud Platform, Code Studio, Pipelines, Solr search, and DAM. Support preparation for Cloud Pro and Drupal Site Builder certifications.

  3. 03 / Stay present through escalation

    Help colleagues investigate evidence, explain their reasoning, and communicate a clear next step.

Notes from the journey

A few things worth sharing.

Browse the notebook ↗

Milestones & Leadership

Each chapter taught me something.

From operations to customer support, and now deeper into DevOps. A journey built through practice, questions, and people willing to share what they know.

2016

An engineering foundation

B.Tech

An early foundation in analytical thinking and a curiosity about how things work.

My journeyLearning along the way
2016–2021

Learning persistence

Competitive examinations

Cleared UPSC CDS three times, AFCAT five times, and Indian Railways once. SSB experiences helped shape how I think about teamwork and composure.

My journeyLearning along the way
June 2021

Backend Operations Engineer

Diksha Technologies · Bharti Airtel

Worked in database operations and support, learning the importance of careful investigation and clear handovers.

My journeyLearning along the way
Dec 2022

Drupal DXP Support Engineer

Acquia

Supporting enterprise customers, investigating Drupal and platform issues, and helping new Associate Support Specialists build confidence.

My journeyLearning along the way
Next chapter

Growing into DevOps

Learning in progress

Deepening my understanding of Docker, Kubernetes, AWS, and automation while carrying customer empathy and a support engineer’s curiosity forward.

My journeyLearning along the way

No perfect question required

Let’s exchange notes.

Working through a tricky problem, learning something new, or starting in support? I’m happy to connect, compare approaches, and learn from your experience too.

Say hello Find me on LinkedIn

Personal projects and reflections. Views are my own.